Crossed Lines in Goldhanger?

frustrated phone userA sorry phone saga from a Goldhanger resident . . .

A week ago our land-line phone went dead, which also meant no broadband. We contacted our supplier by mobile phone and they suggested we reported the fault on the internet!! They finally agreed to pass the fault onto Openreach and an engineer was booked for 5 days time but only if we agreed to pay over £100 if the fault was in our property, despite telling them that our neighbour was receiving our phone calls!

When the Openreach engineer appeared he knew nothing about faults reported by two of our neighbours made via their suppliers, or that our calls where going to our neighbour, and insisted that he had to come into our property to establish if the fault was in our property. When I asked how a fault in our property could result in our calls going to a neighbour he had no answer. After spending time in our loft he finally declared the fault was somewhere else and would go to the green cabinet in The Square. One hour later he came back and told us that our wires did not go to that cabinet and he would go to a cabinet in Maldon Rd. Another hour later he returned to say he had fixed all three faults in that cabinet. When questioned if it was an electrical fault he admitted the “someone had rewired all three lines”!

We frequently see Openreach engineers working in the cabinets and up poles in the village, and now wonders how many other residents have suffered similar experiences. Is there a shortage of lines in the village as they struggle to cope with supplying new houses? Are Openreach constantly shuffling lines around fixing one problem and creating others? Is there a fundamental problem of communication between telecoms companies?! Perhaps its time we shared our experiences.

Have you had possible crossed lines? Let Malcolm know please and the results will be collated to see if there is a pattern. As ever, your identity will be kept anonymous.


Majority of Goldhanger won’t get Superfast Broadband – Act Now

superfast-broadbandGoldhanger’s lack of Broadband – Register your interest

The Parish Council have been advised by Senior Communications Officer – Superfast Essex Communications & Marketing – that unfortunately the majority of Goldhanger parish is not currently in their plans to be upgraded to fibre, apart from a few postcode areas.

Anyone not currently in the plan to receive a fibre upgrade can register their demand for superfast broadband by completing the Make the Connection Survey on the Superfast Essex website: They use this information to help inform future planning where possible.

We encourage you to contact ECC with any further questions, on the email below.

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The full email to Councillor Julia Bourn reads as follows:

Hi Julia,

Thanks for getting in touch about the Superfast Essex programme and next week’s event.

You would of course be more than welcome to pop in to the Tollesbury event, but I will try to help provide some information to clarify the situation here too.

Fibre broadband is the next generation of broadband – much faster and more reliable than ADSL as it uses a different technology. Whilst traditional broadband (known as ADSL) is delivered via copper telephone lines, fibre broadband uses fibre optic cable. Under the current Superfast Essex programme fibre broadband will be delivered largely in two ways: fibre to the cabinet (FTTC) or fibre to the premises (FTTP).

FTTC uses fibre-optic cables throughout the network right up to the street cabinet. It then uses copper wires to connect the cabinet to homes and businesses. It will provide the majority of business and residential premises with the capability of accessing broadband at speeds in excess of 24Mbps. FTTP is not as common, and means fibre-optic cables run right to the door of each home or business. It can provide broadband speeds of over 100Mbps. The majority of our deployment is FTTC.

You can view a video which explains how the network is built on this page of our website:,whenandhow.aspx

When a broadband signal is travelling on a fibre optic cable, it doesn’t matter how far it has to travel, the speed will remain the same. The different speeds people receive will depend on how far their property is located from the new fibre cabinet in the street. It is this section of the network (from this cabinet) which is served by copper wire to the house. Your broadband signal reduces the further it has to travel along a copper wire.

Unfortunately the majority of Goldhanger parish is not currently in our plans to be upgraded to fibre, apart from a few postcode areas. Of the two you have provided, CM9 8AS is due to be upgraded to fibre before the end of Phase 1 (by summer 2016), however CM9 8AT is not currently due to be upgraded.

Essex is a large county and unfortunately we are unable to reach every single address with the taxpayers’ money made available for this rollout scheme. The reason for some being included and some not, is the same across the county. The programme is designed to use the available funding to best effect, and this means prioritising areas where the investment in upgrading a single roadside cabinet can reach the most homes and businesses. With this principle in mind the deployment plans are determined by the existing network structure and location of existing green telephone cabinets, which drive the cost for the upgrade, and which can vary significantly due to geography and legacy network conditions.

Being able to access a fibre broadband service is dependent on the individual roadside cabinet a premises is connected to being upgraded.   Not all premises in the same road will necessarily be connected to the same cabinet.

Anyone not currently in the plan to receive a fibre upgrade can register their demand for superfast broadband by completing the Make the Connection Survey on the Superfast Essex website: We use this information to help inform future planning where possible.

In the meantime, please see our FAQs on our website for further information which might be of interest including tips to improve your existing speed and information about other technologies to help you with connectivity.

Alternatively, if you wish to explore the option and cost of privately enabling fibre broadband outside the Superfast Essex programme (perhaps with some of your neighbours?), you can contact Openreach at this address:

We are aware that the Government has an aspiration to achieve near universal superfast broadband coverage across the UK and discussions are already underway about what options are available that could help us reach the remaining parts of Essex. One of the options which will be considered will be the approach we are using in our pilot Rural Challenge Project, in the east of Epping Forest District. It has the potential to be a blueprint that could help other very rural parts of Essex. Any work beyond Phase 2 however would be subject to further BDUK funding being made available.

I hope this information helps to clarify the situation. However, please feel free to pop in on Tuesday if you think that will help, or fire any other questions over on here too.

Many thanks
Lucy Dickinson
Senior Communications Officer (Place) – Superfast Essex
Communications & Marketing
Essex County Council
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